Terms & Conditions

All furniture is made to order. Prices are confirmed in a written quotation and are quoted in South African Rand (ZAR). A quoted price is valid for the period stated on the quotation and may be reviewed after that period.

Placing an order and paying a deposit confirms that you have reviewed and approved the product design, dimensions, material, finish and colour described in your confirmation.

A deposit is required to begin production of your furniture. The deposit amount and balance due will be confirmed in your written quotation and order confirmation.

Production begins only once the deposit has been received and the product has been shown to and approved by you. The balance is payable before or on delivery, as agreed in your quotation.

Production and shipping of your furniture is completed within a 2–3 week timeline. This is an all-inclusive timeline that begins once your deposit has been paid and your order is confirmed.

Where a delay may occur due to material availability or circumstances beyond our control, our team will contact you directly to confirm an updated timeline.

Custom furniture is made specifically for you based on the size, material, finish and colour confirmed in your order. Once production has started on a made-to-order piece, the order cannot be cancelled or changed.

It is your responsibility to confirm that all specifications are correct before approving the order and paying the deposit.

Refunds are handled in line with our Refund Policy. In summary: a refund can be processed if your furniture has not yet gone into production. Once production has started on your custom piece, no refund is available — including the deposit — as we will have commenced making your furniture.

After the final piece of furniture has been delivered, no refund is available. Please see our Refund Policy for full details.

Delivery is arranged and quoted based on your location and the furniture selected. Delivery timelines form part of the 2–3 week production and shipping timeline once your deposit is paid.

Please inspect your furniture on delivery. Any visible damage or shortages must be noted at the time of delivery and reported to our team without delay.

1st Class Furniture may update these terms from time to time. The terms that apply to your order are those confirmed in your written quotation and order confirmation.