Refund Policy

A refund can be processed if your furniture has not yet gone into production. To request a refund before production has started, contact our team on WhatsApp or email with your order reference.

Once production has started on your custom furniture, no refund is available — including the deposit. At this point we will have commenced making your furniture to the specifications you approved, and materials and labour have been committed to your order.

Paying the deposit confirms that you have reviewed and approved the product design, dimensions, material, finish and colour, and that you understand production will begin on that basis.

Once the final piece of furniture has been delivered, there is no refund available. As a deposit is required and the product must be shown to and approved by you before production, the delivered piece is the custom furniture you confirmed and approved.

If your furniture arrives damaged or with a manufacturing fault, please inspect it at the time of delivery and notify our team immediately. We will assess the issue and, at our discretion, arrange a repair or replacement of the affected piece. This does not apply to custom preferences changed after delivery.

Refund requests must be made in writing before production has started. Contact our team on WhatsApp or email with your order reference and the reason for your request. Approved refunds are returned to the original payment method.